Voiding Items in the Order Grid

To void an item before it has been ordered is easy. If there is an unwanted item in the order grid then you can simply highlight the item and press ‘Void item’.

If you need to clear the order grid altogether then you can press "Void All" or "Cancel" and the grid will be cleared.


Voiding an ordered item: If you have recalled a sent order, or items that appear in the order grid appear greyed out, then voiding the order will require the user to be authorised. This is because once an item has been ordered, the system considers it "sold" (note that sales and payments are considered different things in Impos).

To void an item after it has been ordered/sold will require some authority. This is configurable in Back Office.

To void an item, simply highlight the item you wish to void from the order, and select "Void" from the order process list. To void all items on an order, select "Void All".

Cancel: The cancel button operates as a “start over” button. If the transaction has been saved/sent previously, and you’ve made alterations to it, pressing the “Cancel” button will return the transaction to the state that it was last saved in. This is useful in situations where a staff member has accidentally opened the wrong table, or a customer changes their mind about another round of drinks. Transactions that have been cancelled are not recorded in the system.

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