Refunds are displayed in two sections on the cashier report. The upper section which is shown in the Payment Summary, and the lower section which is shown in the Sales Summary.
What is included in the Refunds Payment Summary
This is the total amount refunded to the customer, excluding change. For example, where the transaction has both regular items and refunded items but the transaction remains in a positive state, there will be no figure displayed in the payment summary for refunds, as no funds were returned to the customer.
What is included in the Refunds Sales Summary
This is the total value of all negative sales, including refunded items and checks. For example, where a transaction includes a refunded item of -$4.00, and a regular item of $5.00, the refund sales summary will display -$4.00.
What happens when you refund a check with a refunded item?
Let’s use the example above, where a transaction includes a refunded item of -$4.00, and a regular item of $5.00. If this transaction is refunded, the system records that the -$4.00 sale is no longer active (as it has been refunded), the total payment returned is -$1.00, and the total sale refunded is also -$1.00.
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