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Impos Mobile Pay User Guide

Table of Contents  

  1. What is Impos Mobile Pay 
  2. What is it Used For 
  3. Benefits of Impos Mobile Pay 
  4. What is Needed to Use Impos Mobile Pay 
  5. How to Set Up Impos Mobile Pay 
  6. Troubleshooting: What to Do if the App Becomes Unresponsive or Won’t Open 
  7. Frequently Asked Questions (FAQ) 
  8. Who to Contact for Help 

  

What is Impos Mobile Pay 

Impos Mobile Pay is a mobile payment application developed by Impos and integrated with Tyro, enabling hassle-free, tap-and-go payment experiences in venues. Designed specifically for iOS devices (iOS 17 and above), the app allows staff to handle table operations and payment processing with ease.  

  

What is it Used For 

Impos Mobile Pay is used to:  

  • Accept tap-and-pay card transactions. 
  • Perform table functions, cash-off checks and send digital receipt. 
  • Update meal statuses. 
  • Apply and void discounts. 
  • Email & SMS receipts directly to customers 

  

Benefits of Impos Mobile Pay 

  • Seamless Integration: Works with Tyro’s payment systems and integrates with the venue’s POS through a local API engine. 
  • Fast Transactions: Tap-to-pay for faster service. 
  • Customizable Payments: Apply tips and discounts easily. 
  • User-Friendly Interface: Intuitive floor plan, item details, and payment screens. 
  • Contactless Billing: Customers can receive digital bills via email and on their mobile (SMS). 

What is Needed to Use Impos Mobile Pay 

  • iOS device with iOS version 17 or higher 
  • Tyro integration setup with API credentials 
  • Access to the venue’s local API engine 
  • User login credentials for the app 
  • Terminal setup and pairing 

How to Set Up Impos Mobile Pay 

  • Download the app from TestFlight (link provided in the email) and the app looks likes 

 

  • Configure the app with the terminal.  

It will ask to read and accept the terms and conditions.

  • Login to the app with valid user ID and password. Once done user can login with valid credentials.  
  • Help button ? will redirect the user-to-user guide. Help icon will be available on authentication, user login and floor plan. 

                                         

• Once user logs in, it will take user to the floor plan.  

                                               

  • Three dots  will help user to get the function list to perform user operations/table functions. 

  

 

  • User has provision to have multiple merge table functionality enabled. 

                

corner and select the appropriate meal status  

  

  • To check the payment details, click on the table having check assigned on it and verify the payment parameters along with applied discount as well surcharge amount. 

                                     

  • App has the capability to apply check percentage and check fixed discount types as well void the discount. 
  • It should only allow user to process non-zero payments. 
  • Once we click pay button to process the payment, it will ask user to add tips if they want. 

                                     

  

  • Once click continue it will ask user to confirm the payment. 

                                   

  • Once done user can tap their card for payment. 

                                

  

  • Post payment details will comes on the user screen and it will ask user for email address and mobile number (with country code) to send the digital bill. 

                                     

  

Troubleshooting: What to Do if the App Becomes Unresponsive or Won’t Open 

  1. Force Close and Reopen the App 
  2. Swipe up to view recent apps and close Impos Mobile Pay. ○ Reopen the app. 
  3. Check Internet and API Connection 
  4. Ensure a stable Wi-Fi connection and active local API engine. 
  5. Restart the Device 
  6. Power off and restart your iOS device. 
  7. Check for Software Updates 
  8. Ensure your iOS version and app are up to date. 
  9. Reinstall the App 
  10. Delete and reinstall the app via App Store. 
  11. Contact Support 
  12. Contact your Impos onboarding representative or support team with details like iOS version and error message. 

Frequently Asked Questions (FAQ) 

  • Q1: What do I do if the app won’t connect to the terminal? 
  • Check for the network and device should be configured with correct station details. Restart the app and try again. 
  • Q2: Can I process refunds through the app? 
  • No, refunds must be processed through the main POS system or Tyro terminal. 
  • Q3: Can I print receipts? 
  • No, Impos Pay only supports emailing and SMS (mobile) receipts. 
  • Q4: What if I forget my login credentials? 
  • Contact your Impos onboarding or support representative to reset your credentials. 
  • Q5: How do I check if the API engine is connected? 
  • Navigate to the settings and test the connection. You can also contact support if the issue persists. 

Who to Contact for Help 

If you need assistance with setup, troubleshooting, or have any questions:  

  • Primary Contact: Your Impos onboarding representative 
  • Email Support: support@impos.com.au 
  • Phone Support: 1300 780 268 (AU Only) 
  • Help Guide: Use the Help icon (❓) within the Impos Pay app