Impos can prompt your staff members to enter a ‘seat number’ for each item entered on a table, to speed up service and ensure that your waiters know the correct position number when dispensing food and beverages.
This functionality is enabled on a per POS basis, ensuring that your speed of service is increased on your waiter station terminals. Your bar terminal can remain unaffected.
In order to enable this functionality, you’ll first need to be upgraded to version 6 or above. To check which version you’re using, press the ‘Info’ button on the login screen to see the version number. If you require an upgrade, please call support on 1300 780 268 to arrange this.
Once upgraded you’ll need to make some alterations to your POS terminals. In Back Office, head to the ‘POS Functions’ drop down, and select ‘Menu Design’.
These functions can be added to any screen of your choice. For this example, we’ll use the More Func. Screen.
In the ‘Searching Criteria’ section, select ‘Function’ from the ‘Type’ dropdown, and add the ‘Show/Hide Seat Number’. This will be used to toggle the seat number column in the product cart.
The second alteration to be made in Back Office is to select ‘Configure Station Setting’, highlighted in the image above.
This is where you’ll be able to select which POS terminal automatically prompts for a seat number. Firstly, select the station from the list on the left and tick the ‘Enabled’ check box on the right. Once this has been selected, you’re ready to go! We’ll walk through the process in Front Office.
Use the ‘Show/Hide Seat No’ function to enable the 4th column in the product cart called “S” that displays the seat number. This will only need to be done once per terminal, as once the seat number column is turned on, it will remain on.
Once the seat number is being shown, it’s setup! Each time you add an item to the cart for a table order, you’ll be prompted for a seat number.
This seat number will populate the “S” column in the product cart.
Please note, if you purchase multiple items by using the keypad first (e.g. three cappuccinos) the system will prompt for a seat number for each item, and print these out in order, depending on your docket sorting setup.
Seat numbers appear on production dockets in brackets under the item and modifiers.
I keep pressing enter and nothing happens?
The seat number prompt cannot be left empty. Simply pressing enter and not adding a seat number is not a valid entry.
What happens if I make a mistake and I need to correct the seat number?
You can still assign and re-assign a seat number using the regular ‘Seat No’ function in Impos, by first entering the number via the keypad, then pressing ‘Seat No’
Why doesn’t the seat number doesn’t appear for every order?
The seat number functionality will only prompt if the order is currently on a table.
If you have any questions please give Impos Support a call on 1300 780 268.