There are two sections on the Cashier Report where Refunds are displayed. The upper section which is displayed in the Payment Summary, and the lower section which is displayed in the Sales Summary.
What is included in the Refunds Payment Summary
This is the total amount of monies refunded to the customer apart from change. For example, where the transaction has both refunded items, and regular items but the transaction remains in positive, there will be no figure displayed in the Payment summary for refunds as no funds were returned to a customer.
What is included in the Refunds Sales Summary
This is the total value of all negative sales, including refund items and refunded checks. For example, where a transaction includes a refund item -$4.00, and a regular item $5.00, the Refund Sales Summary will display -$4.00.
What happens when you refund a check with a refunded item?
Let’s use the example above, where a transaction includes a refund item -$4.00, and a regular item $5.00. If this transaction is refunded, the system records that the -$4.00 sale no longer occurred (as it has been refunded), and the total payment returned =-$1.00, and the total sale refunded is also -$1.00.
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